Cancelling Transactions with Consolidated Accrual Items

To cancel a transaction that is associated with consolidated accrual items, you can use the Cancel Order Web service. You can either:

• Cancel an entire order, which cancels all transactions associated to the order. To cancel the order, pass the Source field of Retail and the Order Number (#) to the Web service.

• Cancel a single transaction in the order. To cancel a transaction, pass the Source field of Retail and Transaction Id to the Web service.

For more information, see Siebel CRM Web Services Reference.

When you cancel a transaction, the accrual line items associated with the transaction are reverted to their previous value, and the accrual item associated with the transaction is consumed. The cancellation works in the same way as a cancellation of a non-consolidated accrual item: if the accrual item is partially or fully used, then other accrual items are consumed to redeem points equivalent to the points of the canceled accrual line item. You can also cancel individual transactions in the usual way, described in Cancelling Loyalty Members’ Transactions.