Changing Loyalty Members’ Tier Status Manually
Tier status is automatically calculated based upon the number of qualifying points a member has earned.
In special situations, you might want to manually change a member's tier status. For example, a consultant who travels continuously is a Platinum member, but this consultant is assigned to a project that requires no travel for nine months. By default, the consultant would lose Platinum status. Because you know the consultant will be a valuable customer again after this project is completed, you manually assign the customer Platinum status.
Before changing a member’s tier status manually, a member service representative must investigate whether the member must be awarded a special status. This decision depends on your business model, but before doing it, the member service representative might evaluate the member by: