Changing the Status of a Payment

The status assigned to a payment may be set automatically in some cases (such as when a credit card is authorized), but needs to be set manually in others. For example, when the payment method is a check, the initial status is set to Pending Check Receipt. After a company receives funds for the check, an end user can manually change the status of the payment transaction to Authorized, for example.

Your company may also create business processes that automatically update the status under certain circumstances.

The following table lists the possible payment statuses and explains when they are likely to be used.

Status	Comment
New	Payment information was sent, but confirmation of receipt from the back-office application was not received. The message may not have been received.
Authorized	The payment has been authorized.
Declined	The payment has been declined.
Charged	The payment has been charged to a credit card.
Refunded	The payment has been refunded to the customer.
Reversed	The payment shown was previously charged to a credit card, and that charge has been reversed; a credit for the same amount was sent to the credit card.
Referral	Payment has been held by the bank until the bank can gather additional information.
Pending Check Receipt	A check, purchase order, or wire transfer has been received. Receipt of the payment has not yet occurred.
AVS Failed	Indicates that the address entered for the customer did not match the address in the Address Verification System (AVS). Typically used with credit card payments
Card Verification Declined	A third-party authorization application was not able to verify the credit card.
Need Verbal Authorization	This payment needs to be verbally authorized by the credit card company.

To change the status of a payment

1. Navigate to the quote or order for which the payment status needs to be changed.

2. Click the Payment view tab.

3. In the Payment Lines list, select the appropriate status in the Payment Status field.