Customer Profile in Asset-Based Ordering

The customer’s service profile is a record of all the active assets for that customer. An asset is a product or service currently provided to a customer that has been marked as a trackable asset in the product record, in the Product Administration screen. Assets are sometimes referred to as installed assets and are listed in the Installed Assets view.

When you have asset-based ordering turned on in Siebel Order Management, end users can use the Accounts screen, Installed Assets view to create orders using a customer’s existing assets. Installed assets can include both products and services.

When these views are used with the automated asset-based order workflows, the amount of time to create quotes, orders, and asset records is reduced because many tasks are automated.