Customizing Duplicate Message Suppression for Product Recommendations

Without configuration, the Unified Messaging Service suppresses the following duplicate product recommendations:

• Upsell recommendations will never be shown to the same account or contact after they have been rejected

• Cross-sell recommendation will never be shown in the same quote or order after they have been rejected. However, if the customer places a new quote or order and picks the same product, then the cross-sell messages that have been rejected in earlier quotes or orders are displayed.

You can edit the message type responses definition to:

• Suppress recommendations after they have been accepted.

• Alter the scope of suppression.

• Disable suppression completely.

Note: Duplicate suppression works only if logging is enabled.

For more information about working with the Unified Messaging Service, see Siebel Order Management Infrastructure Guide.