Entering Refunds

An end user can enter a refund of a credit card payment for a customer, when appropriate. Refunds are given after a settlement of a payment has occurred and funds have been transferred.

To enter a refund

1. Navigate to the order for which you want to enter a refund.

2. Click the Payments view tab.

3. In the Payment Lines list, which appears after the Payments form, select the credit card payment for which you want to enter a refund, and click Refund.