Ungrouping or Exploding Quote Line Items

When a quote is converted to an order, line items with a quantity greater than one can be ungrouped to become multiple items, each with a quantity of one. This automatic ungrouping is referred to as exploding the items. Each line item becomes an individual asset when the order is fulfilled.

When this feature is turned on, you can automate the ungrouping of multiple quantities of products that will become assets, so that each can be given a unique integration ID.

Note: Ungrouping or exploding items is only required when the items will become trackable assets, and therefore require integration IDs. Items that will not become assets may remain as an order for a multiple quantity, without being ungrouped.

The Ungroup feature can simplify the process of creating bulk orders, as shown in the following example:

• The customer wants to order ten local lines, with similar configurations: five will have voice mail, five will have call waiting. The customer wants each of the ten lines to have the same four additional features.

• An employee end user can start by creating one line item—with the four features that are desired on all of them—and the quantity two. Then, the end user ungroups that item, so that there are two items.

• Next, the end user takes one of those two items, adds voice mail to it, and changes the quantity to five. Then, the user takes the second line item, adds call waiting to it, and changes the quantity of it to five. Finally, the user ungroups both line items, so that there are ten individual line items.

• Now each line item has an integration ID and a field for Service ID. Depending on the implementation of the Siebel Business Applications with the back end applications, the end user might click a button to populate the field with phone numbers from the asset management application, or a phone number might be assigned as part of the provisioning process.