Concepts of Unified Messaging

A message type stores the definition of a message, including its text, its bitmap (such as a graphic of an exclamation point), and its display mode (active or passive). A message type with an active display mode means that a dialog box is displayed to the user and the user must provide a response; a passive message type means that the message is displayed to the user without requiring a response. A message type group is a list of values used to group message types, making them available in picklists.

Payload is the contents of the message delivered to the end user. The message type payload is a list of all payload fields that must be provided with every message of a certain type.

A message type response is an allowed response to a message. The allowed responses and their associated actions are soft-coded in an administration view. For example, a preconfigured upsell message has “Accept” and “Reject” responses. You can configure an additional “Send E-Mail” response that automatically emails the upsell product details to the customer.

A message response is a logged response to a message.