Entering Penalties for Canceling the Commitment

In the Charges and Credits view of the Commitment applet, enter the penalties that the customer must pay for canceling this commitment. You can also use this view to enter credits that the customer receives.

Before you enter penalties, you may have to create a plan used to prorate the penalty charge, if the penalty depends on the amount of time that the customer used the service before canceling. Create the prorate plan as a nonrecurring charge plan, described in the topic about contracts and agreements in Siebel Field Service Guide.

To enter the penalty that customers pay for canceling the commitment

1. In the Product Promotions, Commitment view, click Charges and Credits in the link bar.

2. In the Charges and Credits list, add a record for each penalty that the customer must pay, and complete the necessary fields as described in the following table.

   Field	Comments
   Type	Select the penalty.
   Amount	Enter the amount of the penalty. If you enter a negative amount, then the customer will receive a credit instead of paying a penalty.
   Plan	Select the nonrecurring charge plan used to prorate the penalty.