Modifying Workflow Process to Query Null Fields

By default, if a user completes fewer than all four fields on the User Information form, then only the fields that a user completes are used in the query to find a unique matching record in the database. For example, if the user enters first and last name only, then the query does not do any comparisons on the Email or Work Phone # fields.

You can specify that the Query User step (FindContact method in the User Registration business service) checks any empty fields to confirm that they are NULL in the database record to conclude that a record is a match. The following procedure describes this task.

To modify the User Registration Forgot Password Process workflow to query null fields

1. Make a copy of the User Registration Forgot Password Process workflow.

2. In the copy of the workflow, modify the Query User step by adding the QueryAllFields input argument with a value of Y. By default, the value of this input argument is N.

   When you create input arguments, enter the fields and values described in the following table.

   Field	Value
   Input Argument	QueryAllFields
   Type	Literal
   Value	Y

3. Activate the amended copy of the User Registration Forgot Password Process workflow.

   For detailed information about modifying workflow processes, see Siebel Business Process Framework: Workflow Guide.

Related Topics

About Modifying the Workflow Process for Forgotten Passwords

Modifying Workflow Process to Request Different Identification Data