Communications Drivers and Third-Party Systems
By means of communications drivers, Siebel applications can work with a variety of third-party CTI middleware and email servers. The Siebel communications infrastructure can work with several types of communications systems, in these scenarios:
Several communications drivers are provided to support Siebel communications modules or third-party communications systems.
Third-party vendors write communications drivers, using the Adaptive Communications API, to support additional communications systems. (Alternatively, vendors can write a driver to extend a communications driver provided with Siebel Business Applications.)
For updated information about third-party products supported by Oracle or validated to work with Siebel Business Applications, see:
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The Certifications tab on My Oracle Support
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Siebel CRM Update Guide and Release Notes on My Oracle Support
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Partners provide Computer Telephony Integration Middleware and switches for the Siebel products. Product validation information for the Siebel products can be found within the partner’s detail page located on the Partner Directory website.
Click on Browse Oracle Validated Integration Datasheets link and search for Solution Category CTI.
For more information about third-party communications solutions, please refer to Oracle Partner Network website.
The capabilities of your communications system (such as the combination of CTI middleware and switch) partly determine which functionality you can implement. For example, some switches do not support automatic call forwarding. In addition, some features supported in the communications system might not be supported in the corresponding Siebel communications driver. Consequently, information in this guide about certain features might not apply to your implementation. Consult your vendor documentation for information about supported functionality and features. For information about integrating with email servers, see Siebel Email Administration Guide.