Creating Communications Configurations

You must create separate communications configurations for each call center. For example, for call centers in San Mateo and Oakland, create a configuration called San Mateo and a configuration called Oakland.

Each configuration must define the agents applicable to that physical call center. All configurations must exist in the Siebel database at all call centers. In the example, both the San Mateo and Oakland configurations exist at both call centers.

Note: Session-based communications functionality, such as Siebel CTI, is supported only for single-database environments. Session communications capability is not supported for users of a regional database, to which data is replicated using Siebel Replication Manager.