IndicateNewWorkItem

Indicates a new incoming call by bringing the Siebel application to the front. If the end user has set the Enable Sound option in the User Preferences screen (Communications options), then the ringin.au file or another user-specified sound file plays.

ISC_RESULT (*IndicateNewWorkItem)
   /* in  */(ISC_CLIENT_HANDLE    handle,
   /* in  */ const ISC_STRING     trackingID,
   /* in  */ const ISC_STRING     oldTrackingID,
   /* in  */ const ISC_STRING     description,
   /* in  */ enum SCWorkItemMode  workItemMode);