Modifying How Channel Status Data Is Displayed

Channel status data is logged for display in the All Channel Items view only if the UpdateChannelStatusTable configuration parameter is set to True. In communications configurations provided with Siebel Business Applications, this parameter is set to True. For more information, see Specifying Parameters for a Communications Configuration.

Note: Records in the All Channel Items view reflect current activity only. If any records persist in this view for past work items, then you might have to delete such records manually in this view.