Nonsupported Communications Systems

If your existing communications system is not supported by the communications drivers provided with Siebel Communications Server, then consider the following options for custom communications drivers:

• Use a communications driver developed, using the Siebel Adaptive Communications API, by a third party, such as a CTI middleware vendor. For information about third-party communications solutions validated by Oracle, see the Partners section of the Oracle Web site.

• Develop your own communications driver, using the Siebel Adaptive Communications API, to work with your communications system.

Note: Communications drivers developed by customers or third parties are not supported by Oracle, but by their respective developers or providers.

A Siebel Communications Server implementation using a custom communications driver developed using the Siebel Adaptive Communications API can take full advantage of standard features such as the communications toolbar, screen pops, communications commands, automatic creation of activities and logs, and user interface for administration and configuration.

You can optionally create a communications driver to use with an existing driver. Such a driver, known as an aggregate driver, extends the capabilities of the existing driver, enabling additional functionality. For more information, see Developing a Communications Driver