Using Macros to Identify Remote Call Centers

This topic describes how you can use parameters to obtain a call center configuration name.

In the communications configurations for San Mateo and Oakland, you add a command parameter like one of the examples in this topic to the command data definition for any applicable commands, such as commands used for initiating a call transfer or conference call to another call center.

The command data parameter Param.RemoteConnectStr can include one of two related macros in its parameter value in order to obtain the configuration name:

• $RemoteConnectStr. This macro derives the name of a remote call center’s communications configuration, using the agent’s extension number as a parameter. The following table shows examples:

  Parameter Name	Parameter Value
  Param.RemoteConnectStr	[$RemoteConnectStr(@Phone)]
  Param.RemoteConnectStr	{$RemoteConnectStr(Owner Phone:Lookup)}

  For more information, see Macros for Parameter Values.

• $RemoteConnectStr2. This macro derives the name of a remote call center’s communications configuration, using the agent’s employee ID as a parameter.

  For example, where the Employee business object and business component are specified, the parameter definition uses the business component field Id to get the name of the configuration. The following table shows an example:

  Parameter Name	Parameter Value
  Param.RemoteConnectStr	[$RemoteConnectStr2(Id)]