The media files for the current release of Siebel CRM are provided to customers by Oracle as ZIP files on Oracle Software Delivery Cloud and on My Oracle Support:
Download the ZIP files representing the Siebel CRM modules and languages that you require into one or more target locations. The download ZIP file names are automatically generated and do not reflect the specific file contents. However, the last part of each file name maps to particular Siebel CRM product content, as noted in the readme file.
As described in Creating a Siebel Installation Image, you extract the contents of the download ZIP files to yield the Siebel CRM product content that is specific to your Siebel CRM release and specific to your supported operating system (Windows, Linux, IBM AIX, HP-UX, or Oracle Solaris). The specific ZIP files and their contents vary for each operating system. (All customers require the Windows-based media in order to install Siebel client modules, though Windows and UNIX-based images must remain separate.)
Use a standard unpacking tool such as WinZip to extract from each download ZIP file the corresponding Siebel CRM product content. Validate that the unpacking tool that you are using can handle files of the sizes of the Siebel media files.
The following table identifies the Siebel CRM product content contained within the download ZIP files. This product content makes up the Siebel image from which you run the Siebel CRM installer for each Siebel CRM release. You can skip downloading any item that you do not need for the specific release you are installing. The items shown in the table are applicable to the current Siebel CRM release. For the specific mapping of download ZIP files and Siebel CRM product content, consult the readme file.
| Siebel CRM Product Content | Required? |
|---|---|
|
README.html and other documents. |
These documents identify the ZIP file mapping and provide additional information to help you install. |
|
Siebel CRM binary files (specific to operating system). |
Yes. Required for every Siebel CRM release you install. |
|
Non-ENU safeboot files (specific to operating system). |
Required where any languages other than U.S. English (ENU) are to be installed and deployed. |
|
The current Siebel Repository. Applies to all supported operating systems and RDBMS platforms. Corresponds to the New Database Repository selection in the installer. |
Required for new database installations and for database upgrades from releases prior to Siebel CRM 17.0. |
|
The existing ancestor database repository: previous Siebel Repository versions from which you can upgrade. Applies to all supported operating systems and RDBMS platforms. Corresponds to the Ancestor Database Repository selection in the installer. For information about supported database upgrade paths, see Siebel Database Upgrade Guide. |
Required for database upgrades from releases prior to Siebel CRM 17.0. |
|
Oracle Database Client software, which is used on:
|
Required for Siebel Mobile Web Client installations. Otherwise, where applicable, can be installed manually. Not required subsequently where already installed, unless an updated version is provided. |
|
Files for Oracle Database SE2, used for the local database and Siebel Mobile Web Client. (Do not extract the Oracle_Database_SE2.zip file after you create the Siebel image. The installer does that during Siebel Web Client installation.) |
Required for Siebel Web Client installations. Not required subsequently where already installed, unless an updated version is provided. |
|
Installer for Siebel IAA XML Connector. This installer is separate from the Siebel CRM installer and does not have to reside in the same image location. For more information about installing and using this module, see Siebel Financial Services Connector for IAA-XML Guide. |
Required for installing Siebel IAA XML Connector. |
|
Installer for Siebel Smart Answer. This installer is separate from the Siebel CRM installer and does not have to reside in the same image location. For more information about installing and using this module, see Siebel Smart Answer Guide. |
Required for installing Siebel Smart Answer. |