Allowing Users to Update Closed Service Requests

The Always Enable Field n user property updates the fields that reside in a closed service request. It must contain the name of the field that Siebel CRM must update.

If a user sets the Status field on a service request to Closed, then Siebel CRM sets the Sub-Status field to Resolved and makes the record read-only except for the Status and Sub-Status fields. The CSSBCServiceRequest specialized business component class controls this behavior. For important caution information, see Using Specialized Classes.

If the business component includes:

• One instance of this user property. This instance must not include the numeric suffix.

• More than one instance of this user property:

  • The first instance must not include the numeric suffix.

  • Subsequent instances must include the numeric suffix, numbered sequentially.

    You can specify this user property with or without the numeric suffix. For more information, see Numbering Instances of a User Property.

You can configure Siebel CRM to deactivate this user property, modify the values for it, or to create a new instance of it.