Enabling Service Request Updates in Child Business Components with Customer Surveys

The Always Enable Child: Customer Survey user property of the Service Request business component enables or disables customer surveys. Closing a service request does not prevent Siebel CRM from updating the child Customer Satisfaction business component. You can survey your customers even if the service request is resolved.

To allow Siebel CRM to update other business components, you can add user properties to the Service Request business component, and then substitute the appropriate business component name for Customer Survey.