Cryptographic Protocols and Communications Drivers

Siebel Email Response enables the Internet SMTP/POP3 Server driver or the Internet SMTP/IMAP Server driver to work with email servers that you enable for a connection using cryptographic protocols. Cryptographic protocols include Secure Sockets Layer (SSL) and Transport Layer Security (TLS). A connection that employs one of these protocols provides secure transmission of data between the Siebel Server and the email server. For information about how to enable this connection, see Enabling Cryptographic Protocols for Communications Drivers.

For explicit SSL security, the client must issue a specific command to the server to establish the SSL link. If you configure your email drivers to use TLS, then Siebel Email Response uses explicit SSL for the following:

• SMTP (Simple Mail Transport Protocol)

• POP3 (Post Office Protocol)

• IMAP (Internet Message Access Protocol)

If you configure your email drivers to use SSL instead of TLS, then implicit SSL is used instead. For implicit SSL security, security is automatically enabled when the client connects to the server.