1. Email Administration Guide
  2. Language Support for Global Deployments

Language Support for Global Deployments

Consider the following guidelines in a Siebel Email Response global deployment:

  • Internet Email Addresses (delivery addresses) must contain ASCII characters. They cannot contain any non-ASCII characters.

    Extended Internet Email Addresses can contain a display name in addition to a delivery address. The display name can contain non-ASCII characters if these characters are encoded according to MIME standards to enable them to be transformed into ASCII characters. If these non-ASCII characters in the display name can be transformed into ASCII characters, then the message can be transmitted.

  • One response group can handle only one language. If you support multiple languages, then you must set up a response group for each language.

  • Siebel Email Response does not perform language detection. If an email message is sent to the wrong response group, then the language of the activity record is the default language that you specify in the input argument of the response group. For a list of the languages supported by Siebel CRM, see 1513102.1 (Article ID) on My Oracle Support.

  • Messages that are in languages that are not in the Windows code page 1252 or code page 8859-1 appear as characters that cannot be displayed.

    When you work with a monolingual or multilingual deployment and a non-Unicode database deployment, you might receive messages in languages that the environment does not support. All new deployments must use Unicode.

    Because the subject and body cannot be converted, they appear as characters that cannot be displayed. Siebel Email Response does not process this email or create activities, and sends the email as an attachment in email format to the administrator for review (if you set up the administrator email profile).

  • The most widely-used character sets, including 1252 / Latin-1, Shift-JIS, ISO-2022-JP (mail JIS), EUC-JP, and UTF-8, are valid for Communications Inbound Receiver and Communications Inbound Processor.

  • When Siebel Email Response replies to email messages, the prefix strings are in English and not in the various supported languages. For a list of the languages supported by Siebel CRM, see 1513102.1 (Article ID) on My Oracle Support.