1. Email Administration Guide
  2. Setting Up a Catalog for Siebel Email Response

Setting Up a Catalog for Siebel Email Response

You must set up a catalog for Siebel Email Response so that agents can use templates and solutions in replies to customers.

To create a catalog for the eMail Response - Process Message workflow

  1. Navigate to the Administration - Catalog screen, then the Catalog Administration view.

  2. In the Catalogs list, create a new record.

  3. In the Name field, enter the catalog name you want to use.

    Note: Catalog names must be unique.

    The new catalog appears in the Catalogs list.