Siebel Email Response in a Global Environment

Siebel Email Response supports Unicode and filtering templates by using language and locale settings in a single Siebel environment. Whether or not the Siebel database uses Unicode, incoming email content is converted to Unicode. If the Siebel database uses Unicode, then all characters are saved in the Siebel database after the conversion. Any characters that the in-use code set does not support are not saved after the conversion. The following table describes the global deployment resources.

Topic About Global Deployment	Resource
Configuring Siebel CRM for multiple languages. For general Unicode information, see the topics about global deployments.	Siebel Global Deployment Guide Siebel Installation Guide
Setting up global deployment, including the Smart Character Set feature.	Global Deployment of Siebel Email Response
Supported languages and Siebel database code pages.	1513102.1 (Article ID) on My Oracle Support.