Tagging Inbound Email Messages as Faxes

In some cases, you might want to mark inbound email messages as faxes received using the Communications List. However, you must make several changes in Siebel Tools so that these faxes appear in the refreshed Communications List. To make sure that inbound faxes are accepted and appear in the Communications List, complete the following procedures:

• Changing the Allowed Activity Type

• Adding a Conditional Step to the Create Activity Workflow

If you do not make these changes, when you query for items in the Communications List with an activity type of Fax - Inbound, then an error message appears, and you cannot view inbound faxes.

This task is a step in Process of Troubleshooting Siebel Email Response.