Overview of Siebel In-Memory Next Best Action

This chapter provides an overview of Oracle’s Siebel In-Memory Next Best Action. It includes the following topics:

• About Siebel In-Memory Next Best Action

• Architecture of Siebel In-Memory Next Best Action

• Workflows for Siebel In-Memory Next Best Action

• About Cross-Channel Support Using Web Services

• About the Range of Recommendation Types

• About the Recommendations History Feature