Adding Scores Across Rules for Dynamic Assignment

To add scores across rules for dynamic assignment, you must set the Add Scores program argument to TRUE for the Assignment Request (In Process) workflow policy program.

To configure Assignment Manager to add scores across rules for dynamic assignment

1. Start Siebel Tools.

2. Configure the Assignment Request (In Process) workflow policy program to add scores across rules.

   1. In the Object Explorer, expand Workflow Policy Program.

   2. In the Workflow Policy Programs list, select Assignment Request (In Process).

   3. Choose Tools, then Lock Project (or Alt+L), to lock the project.

   4. In the Object Explorer, click Workflow Policy Program Arg, select AddScores, and change the Default Value to TRUE.

3. Check in the changes to the server.