Assignment Rule Groups

Assignment Manager allows you to group assignment rules, splitting them up by business function or other categories. An assignment rule group can include multiple assignment rules, however, an assignment rule can belong to only one rule group. You must associate each assignment rule with a rule group.

Tip: If you do not want to create your own rule groups, then you can associate all assignment rules to the Default Rule Group. The Default Rule Group is provided in the Assignment Manager seed data.

You can split rules and execute a subset of rules at any time. Typically, you want to split rules into rule groups based on business logic.

For example, you can have one set of business rules for assigning repair activities and another set of rules for assigning similar, but different, activities, such as appointment activities. In this situation, you could create two rule groups with five rules each. Then, when assigning a particular activity, you specify the rule group that you want Assignment Manager to process. Only the five rules from the rule group that you specified are processed during assignment of the activity, for example, the five repair activity rules.