Configuring Siebel Assignment Manager to Add Scores Across Rules

You can configure Siebel Assignment Manager so that the same candidate (employee, position, or organization) can qualify from different assignment rules with different scores. By default, Assignment Manager treats passing candidates from different rules as if they were different candidates. However, it is possible for Assignment Manager to merge (add) the scores for the same candidate across rules and take the total score in the calculation of the primaries.

How you configure Assignment Manager to add scores across rules differs for each operating mode. You specify the Add scores across Rules (AddScores) parameter to determine Assignment Manager scoring behavior by way of the:

• Assignment Manager (AsgnSrvr) component for interactive assignment

• Batch Assignment (AsgnBatch) component for batch assignment

• Assignment Request (In Process) workflow policy program for dynamic assignment

The information that follows describes configuration for each mode in detail.

Note: The AddScores parameter is applicable to static and dynamic candidates, but only if no rules are marked as exclusive. That is because you explicitly define the rule from which you want the primaries to come for exclusive rules.