Email Activity Assignment

Assignment Manager can assign or route inbound emails created by Siebel Email Response to an appropriate agent. The Communications Server, that is, the Communications Inbound Manager server component, works in conjunction with Siebel Email Response to create inbound emails as activities.

To assign inbound emails, the assignment administrator creates assignment rules and criteria for the Activity assignment object. For more information about routing inbound emails, see Siebel Email Administration Guide (Workflow section). See also Siebel CTI Administration Guide.