Example of Configuring the Service Request Assignment Object for Availability-Based Assignment

This topic gives one example of creating an assignment rule that evaluates a service request object and assigns the object to the highest-scoring employee based on the employee's skill level and availability. You might use this feature differently, depending on your business model.

The service request object, which is often associated with a job, a finite time period, and a specific owner, is an example of an object that can be assigned using Assignment Manager's availability-based assignment feature.

To use the availability assignment feature, certain setup procedures must be performed in the Siebel Field Service application before creating the assignment rule. For more information about this feature and its requirements, see About Availability-Based Assignment. Several configurations must also be made to the assignment object before using the availability feature. See Process of Configuring Assignment Objects for Availability-Based Assignment.