Preparing to Run Siebel Assignment Manager

Siebel Assignment Manager obtains information required for operation from the following sources:

• The assignment rules and criteria, as well as employees, positions, and organizations, that are read from the rule cache file.

• The properties of assignment objects and their property values, the list of values for the picklists, and assignment criteria, attributes, workflow policy components, workflow policy component columns, and other repository information from the database.

• Input parameters for the server component.

Note: Assignment Manager uses many Siebel Server resources. It is recommended that you monitor the Siebel Servers whenever Assignment Manager is invoked, especially if you run multiple instances at the same time. For more information about running multiple instances of Assignment Manager, see About Running Multiple Instances of Siebel Assignment Manager in Batch Mode.

Before running Assignment Manager, you must perform several preparatory tasks. These tasks include:

1. Assigning rules. See Process of Defining Assignment Rules

2. Updating Your Siebel Assignment Manager Deployment with New Configurations

3. Checking the State of Siebel Assignment Manager and Server Request Broker Components

4. Modifying the Siebel Assignment Manager Component Parameters

5. Setting the Log Level of Siebel Assignment Manager Events

In addition to the preparatory tasks, some server administration requirements must be considered before running Assignment Manager. For a discussion of these requirements, see the following topics:

• About Server Administration Requirements After Configuration

• About Server Administration Requirements for Assignment Modes