Process of Adding Criteria and Values to Assignment Rules

You can add criteria and criteria values to your assignment rules to evaluate and assign candidates.

Note: Assignment rules can be created with no criteria. A rule of this nature functions to make sure that data items of a particular type are assigned, that is, that all objects of the defined type pass. Use such rules carefully, because a rule defined with no criteria can make unnecessary assignments.

To add criteria and criteria values to assignment rules, perform the following tasks:

  1. Adding Assignment Criteria to Assignment Rules

  2. Do one of the following: