1. Assignment Manager Administration Guide
  2. Technical Documentation

Technical Documentation

The following Siebel documentation should be used as additional references when using Assignment Manager with other Siebel Server processes and Siebel Business Applications product modules:

  • Siebel Business Process Framework: Workflow Guide for information about business processes and workflows.

  • Siebel Object Types Reference for descriptions of and usage comments for assignment object properties.

  • Using Siebel Tools for information about how to modify standard Siebel objects and create new objects to meet your organization's business requirements, and for information about how to migrate customizations from the development environment to the production environment.

  • Siebel deployment documentation, including:

    • Siebel Deployment Planning Guide to familiarize yourself with the basics of the underlying Siebel Business Applications architecture.

    • Siebel Installation Guide for information about installing and configuring the Siebel CRM environment.

    • Siebel System Administration Guide for details on how to administer, maintain, and expand your Siebel servers.

    • Configuring Siebel Business Applications for information about configuring Siebel Business Applications using Siebel Tools.

    • Siebel System Monitoring and Diagnostics Guide.

    • Going Live with Siebel Business Applications for information about how to migrate customizations from the development environment to the production environment.

    • Siebel Security Guide for information about built-in seed data in the enterprise database, such as employee, position, and organization records.

    • Siebel Performance Tuning Guide for information about tuning and monitoring specific areas of the Siebel Business Applications architecture and infrastructure, such as the Siebel Server infrastructure and Siebel Workflow.

  • Siebel Data Model Reference on My Oracle Support for information about how data used by Siebel Business Applications is stored in a standard relational DBMS such as Oracle Database, IBM DB2, or Microsoft SQL Server.

    This reference also defines some of the data integrity constraints validated by Siebel Business Applications. Use this reference for running limited-scope queries and managing processes like call scripting.

  • Siebel eScript Language Reference for information about writing scripts to extend Assignment Manager functionality.

  • Siebel SmartScript Administration Guide for information about using Siebel SmartScript to trigger assignments.