Basic Configuration for Siebel Assignment Manager

This chapter describes basic Siebel Assignment Manager configuration.

Note: If you plan to use the predefined Assignment Manager configurations, then you can skip this chapter and proceed to Working with Dynamic Candidates

This chapter includes the following topics:

• About Performing Basic Configuration Tasks for Siebel Assignment Manager

• About Siebel Assignment Manager Object Types

• About Siebel Assignment Manager Object Type Hierarchy and Relationships

• About Assignment Objects

• Configuring Assignment Objects

• Process of Creating Assignment Criteria for Use in Assignment Rules

• Using a Single Criterion for Multiple Assignment Objects

• Example of Using a Single Criterion for Two Assignment Objects

• About Inactive Workflow Policy Components for Siebel Assignment Manager

• About the Relationship Between Attributes and Skills

• Disabling Assignment Attributes

• Updating Your Siebel Assignment Manager Deployment with New Configurations

  Note: Configuration tasks other than the basic topics are explained in a separate chapter. For those users already familiar with Assignment Manager basic features and who require further information on refining their Assignment Manager deployment, also see Advanced Siebel Assignment Manager Configuration