Overview of Siebel Assignment Manager

This chapter provides an overview of Siebel Assignment Manager concepts and functionality. It includes the following topics:

• Siebel Assignment Manager Terminology

• Assignment Concepts

• Essential Building Blocks of Siebel Assignment Manager

• Optional Building Blocks of Siebel Assignment Manager

• Siebel Assignment Manager Operating Modes

• Specialized Siebel Assignment Manager Features

• Modes for Processing Assignment Rules