Capturing Promise-to-Pay Records

One of the important events in the collections process is capturing a promise to pay (PTP) for delinquent accounts. A PTP is a trackable promised amount of money to be paid by the customer. It includes a planned date of payment, in addition to the expected mode of payment. Breaking a promise represents a breach of trust, and is a flag for immediate escalation of collections activity.

The Siebel Automotive application supports the process of capturing a customer’s PTP, recording the detail, and ensuring follow up to determine whether the promise is kept or broken. Through a workflow in the Siebel application, the application can also determine if a particular promise is broken or not. This requires that payment transactions exist in the Siebel application or are brought into the Siebel application.

Perform the following procedures to a capture promise-to-pay records.

To record call activities

1. Navigate to the Financial Accounts, then the Financial Account List view.

2. Drill down on the Account # field link, and then click the Collection view tab.

3. In the Activities list, click New and complete the necessary fields.

   Some fields are described in the table that follows.

   Field	Examples
   Type	Call-Outbound
   Description	Enter a description for the activity, for example Call to Adrian Monk for PTP
   Sub-Type	Select Left Message

To record a promise to pay

1. Navigate to the Financial Accounts, then the Financial Account List view.

2. Drill down the Account # field link, and then click the Collections view tab.

3. In the Collection Summary list, click New and complete the necessary fields.

   Some fields are described in the table that follows.

4. Verify that a new activity record is created in the Activities list applet on saving the PTP record in the Collection Summary applet.

   The fields for this are automatically created activity as described in the following table:

   Field	Comments
   Type	Call-Inbound or Call-Outbound based on the value selected for the new PTP
   Sub-Type	PTP taken
   Status	Done

5. To record multiple promise-to-pay records, repeat the previous two steps for each record.

To capture a transaction for promise-to-pay records

1. Navigate to the Financial Accounts, then the Financial Account List view.

2. Drill down on the Account # field link, and then click the Transaction Detail view tab.

3. Click New, and then complete the necessary fields.

   Some fields are described in the following table.

   Field	Example
   Amount	Enter the amount the customer has agreed to pay
   Post Date	Current Date
   Item Type	How the customer as agreed to pay, for example Check
   Item	The Item # is used to identify the transaction in the transaction details view. The Item # is the actual Item # of the Item Type and it needs to be manually entered.

   When the transaction is collected that Status changes from Active to Inactive. If the customer only paid a partial amount, the Status stays Active.

To view an account’s promises summary information

1. Navigate to the Financial Accounts, then the Financial Account List view.

2. Drill down on the Account # field link, and click the Promises Summary view tab to view more detailed collection information.