Adding a Service Request for a Premises in Siebel Communications (End User)

End users can add a service request by creating a new service request in the Service Request view of the Premises screen.

To add a service request for a premises

1. Navigate to the Premises screen, then the Premises List view.

2. Drill down on the address of the premises.

3. Click the Service Requests view tab.

   The upper list displays accounts and the lower list displays service requests.

4. In the upper list, select an account.

5. In the lower list, add a record, and complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   SR Number	Displays a service request number that is automatically generated.
   Severity	Select a value for the severity of the service request or its impact to the customer. The severity does not have to be the same as the priority.
   Priority	Select a value to prioritize the service request. This field describes the importance of the service request. The priority does not have to be the same as the severity.
   Owner	Select the user ID of the person handling the service request.