Changing Fraud Thresholds in Siebel Communications (End User)
End users can change thresholds in the fraud profile, if necessary. For example, if a breach of a credit threshold generated the fraud alert, then the customer can request a higher threshold. If this request is granted, then it might cancel the fraud alert.
To change a fraud threshold
Navigate to the Fraud Management screen, then the Fraud Alert List view.
Drill down on the account name of the fraud alert.
In the Fraud Account Profile form, change one or more of the fields.
For information about the fields in the Fraud Account Profile form, see Profiles in Siebel Communications.