Requesting a Duplicate Invoice in Siebel Communications (End User)

Occasionally, a customer might request a copy of an invoice.

To request a duplicate invoice

1. Navigate to the Invoices screen.

2. From the Show drop-down list, select All External Invoices.

3. In the Invoices list, drill down on the invoice number of the invoice.

4. Click the Duplicate Request view tab.

5. In the Duplicate Request list, add a record, and complete the necessary fields.

   Some fields are described in the following table.

   Field	Comments
   Street Address	Select the address to which to send the duplicate bill. The City, State, Zip, and Country fields are automatically populated when you select the address.
   Comments	Type specific directions or descriptions about the duplication process.

6. To send the invoice to a different mailing address, complete the following steps:

   1. In the Duplicate Request list, select Duplicate Bill Request Detail from the drop-down list.

   2. In the Street Address field, select another address.