Viewing Fraud Alert Details

To view fraud alert details, follow this procedure.

To view fraud alert details

1. Navigate to the Fraud Management screen, then the Fraud Alert List view.

2. Drill down on the alert number of the fraud alert.

3. Click the Event Details view tab.

   An Account form appears with the Event Details list. The Event Details list displays detailed information about the selected alert. This information typically includes the call detail records associated with the suspected fraudulent calls. Some fraud alerts (for example, Stolen Handset) might have no associated fraud alert details.

   Some fields in the Event Details list are described in the following table.

   Field	Comments
   Number Location	Displays the geographical location of the number dialed in a suspected fraudulent call.
   Date/Time	Displays the date and time of the event.
   Number Called	Displays the number dialed in a suspected fraudulent call.
   Length	Displays the length of the service in seconds.
   Rate	Displays the name of the rate plan used to calculate the charge (for example, Peak, Off-Peak, Standard, Economy, or International).
   Charge	Displays the charges for the service from the Charge dialog box.