Voiding and Cancelling Payments

Account managers and customer financial service representatives can void and cancel payments:

• If the account manager creates a payment, the manager can void the payment before submitting the payment to the back office.

• If the account manager creates a payment and submits the record, the manager can still void the payment providing the back office did not process it.

• If the account manager creates a payment, and the back office processes the record, the manager can cancel the payment and create a new payment record.

To void or cancel a payment

1. Navigate to the Settlements screen, then the Deduction List view.

2. Drill down on the ID field hyperlink for a deduction, and click the Resolution view tab.

3. In the Resolutions link bar, click the Payments link.

4. In the Status field drop down list, select Voided or Canceled.