Modifying Order Information for an Account

Complete the following procedure to modify the order information for an account.

To modify the order information for an account

1. Tap Side Menu and then tap Accounts to display the following:

   • The Accounts list and details in the main pane.

   • The calendar in the side pane showing the call scheduling information.

2. Drill down on a link in the Account field to open that account record.

   All details for the selected account appear in the main pane.

3. Update an existing order for the account as follows:

   1. Select Orders from the Side Menu in the main pane.

      All orders associated with the account appear in the main pane.

   2. Tap the record field that you want to update, and update the field value.

      You must navigate away from the record to save your changes to it.

4. Create a new order for the account as follows:

   1. Select Orders from the Side Menu in the main pane, and then tap New (the plus (+) icon) next to Order in the main pane.

   2. Enter the information for the new order in the fields that appear, and then save the record.

   3. Tap the link in the Order # field to go to:

      • The Orders view for orders of type Sales Order. For more information see, Managing Orders for Siebel Consumer Goods.

      • The Return Order view for orders of type Service Order. For more information, see Managing Return Orders for Siebel Consumer Goods.