Where to Use Server Clustering

Siebel CRM supports server clustering for the following parts of a Siebel CRM deployment:

• Siebel Gateway

  Alternatively, you can configure clustering for Siebel Gateway using Siebel Management Console. For more information, see Defining High Availability Policies.

• Siebel Servers

  Individual server components can be clustered. Some Application Object Manager components do not support or require clustering.

• Siebel File System

• Siebel database

  Subject to limitations of third-party RDBMS software.

• Siebel Application Interface

In addition, server clustering is the preferred method for providing high availability for the following Siebel Server components:

• Workflow Monitor Agent

• Siebel Remote

  The DockString parameter in the Siebel Mobile Web Client configuration file must reference the virtual server name for remote synchronization to work after failover.

• Replication Agent

• MQSeries Server Receiver

Server Clustering for Some Components Is Not Supported

Siebel CRM does not support server clustering for the following components:

• LDAP directory server. The vendor might provide built-in replication.

• Siebel Document Server (Microsoft server-side integration).

• CTI hardware or switch.