1. Business Processes and Rules: Siebel Enterprise Application Integration
  2. Outbound Scenario

Outbound Scenario

For this scenario, you want to dispatch a service request as soon as it is created. The scenario assumes that:

  • You are only interested in service requests logged against EAI.

  • You know how to design a workflow that gets triggered as a new service request is created.

    Note: There are number of different ways to trigger a workflow process. For details, see Siebel Business Process Framework: Workflow Guide.

  • You want the other non-EAI service requests to be sent to an MQSeries.

The following illustrates this scenario.

In this image, A new service request is entered in Siebel. A runtime event calls Workflow. The new service request is connected to EAI Dispatch Service (checks to see if service request is EAI related). If Yes, Write to File. If No, Send to MQ.

To create this scenario

  1. Create a rule set with a search expression to check if the Service Request Area is set to EAI.

  2. Create a workflow that is triggered when the criterion defined in Step 1 is matched.

    Your workflow should contain the following steps:

    • Start

    • EAI Dispatch Service

    • End