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  2. Associating a Contact with a Trouble Ticket in Siebel Energy (End User)

Associating a Contact with a Trouble Ticket in Siebel Energy (End User)

End users can associate a contact with a trouble ticket. A similar method can be used to associate a contact with a service request. For more information about trouble tickets, see Service Requests and Trouble Tickets in Siebel Energy.

To associate a contact with a trouble ticket

  1. Navigate to the Contacts screen, then the Contacts List view.

  2. Drill down on the name of the contact.

  3. Click the Trouble Tickets view tab.

  4. In the Trouble Tickets list, add a record, and complete the necessary fields.

Note: If status value of the trouble ticket is Closed, then you cannot change some field values in this view. To change these field values, drill down on the ticket ID of the trouble ticket, and in the Trouble Ticket Detail form, change the status value of the trouble ticket to Open or Pending.