Sequence for Updating Integrated Products

The product administrator updates integrated products using process similar to the one described for creating products:

• The product administrator maintains rates and billing details in Oracle Utilities Customer Care and Billing.

• The product administrator updates the product offer in Oracle Utilities Customer Care and Billing.

• When the administrator saves the product offer in Oracle Utilities Customer Care and Billing, the integration layer updates the equivalent product in Siebel Energy.

• The administrator can use Siebel Energy to modify other features associated with the product, if necessary.

• The administrator uses Siebel Energy to release the new product version.

• Sales representatives use Siebel Energy to create quotes and place orders for the updated product.

• The utility company uses Oracle Utilities Customer Care and Billing to bill customers for the updated product.