Creating a Missing Accrual Dispute

The following procedure describes how to create a missing accrual dispute.

To create a missing accrual dispute

1. Navigate to the Loyalty Members screen.

2. Click View, Action Pane, Tasks to view the task user interface.

3. In the Members list, click the Member Number (#) hyperlink.

4. In the Tasks list, click Create Accrual Dispute.

5. Select Missing Accrual from the Dispute Type drop down list.

6. Select Type of Product. Options include: Air, Hotel, Car, or Other. Then click Next.

7. Enter the mandatory attributes shown in the following table.

   Field	Description
   Transaction Date	Enter the transaction date.
   Partner Name	Select the partner.
   Product	Select the product.

   Note: These fields might vary depending on the type of product selected in the previous step.

8. Click Submit.