Refunding Partner Fees in Points

A host company can refund point fees that might have been wrongly applied to a partner.

To refund partner fees in points

1. Navigate to the Partners screen, Partner List view.

2. In the Partners list, identify the partner company whose points you want to refund.

3. Click the Partner Name field’s hyperlink.

4. Click the Partner Transactions tab.

5. On the Partner Transactions list, select the fee transaction that you want to refund.

6. Enter the Reason code and then click Refund.

Note: Once a refund transaction has been saved, it cannot be edited or deleted.