Using Variables In a Message

To make content more specific, you can use variables in the messages. This configuration also allows you to use the same message for more than one workflow policy object. For example:

The severity level for SR from account is value and has been open for 2 hours.

Caution: You must not modify or create an SQL statement or message that uses variables that other SQL statements set. For help with this configuration, see Object Types That You Must Not Modify.