Creating Actions for Product Favorites

You can also create Action records for specific items in product favorites.

When the customer service representative uses the product favorite, as described in Adding Product Favorites, the product favorite item’s actions are associated with the order's stop record, as follows:

• When the customer service representative adds the product favorite to the order, an order line item is created for each product favorite line item.

• When the customer service representative creates a stop record for the appropriate order line item, the action is automatically added for that stop.

To create an action for a product favorite

1. Add an item to the product favorite.

   For more information, see Siebel Order Management Guide.

2. Create an action record for this product favorite item.

3. Choose a value in the Action Type field.